RETURN INFORMATION

 

WHAT IS YOUR RETURN POLICY?

We’re not happy until you’re 100% satisfied with the fit of your new shoes or items. So if they’re anything short of perfect, simply contact our online customer service team.

Saucony has a 30 day Australia-wide free shipping returns policy for all online purchases, provided the returns are unworn, in the condition you received them, and in the original packaging.

• You can return your purchase up to 30 days from date of dispatch
• Products must be unworn, in the condition that you received them and in the original box and/or packaging with a return reference number
• Australia-wide return shipping is absolutely free

HOW DO I RETURN/EXCHANGE/REFUND MY PURCHASE?

1. Call our friendly customer service team on: 1800 954 509

2. The customer service team will provide you with a return reference number.

3. Pack up your unworn shoes or items into their original shoe box or packaging.

4. Place the original shoe box or packaging into another carton or satchel.

5. Place this completed return form inside the parcel.

6. Clearly label the parcel with your return reference number and the following address (within 30 days for your free return):

Reply Paid 85813

Return Reference Number:

Saucony Australia

34 Yarrunga St

Prestons NSW 2170


7. Drop the parcel off at your nearest post office for collection.

8. Once received by Saucony your return or exchange will be processed within 3 working days.