Purchases made online from overseas distributors, outlets or third party websites such as Ebay cannot be exchanged, replaced or returned by Saucony Australia; we advise you to contact the place of purchase for any warranty claims.
We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.
At Saucony, we stand behind our products; Saucony shoes each come with a 12 month warranty against any faults with materials or workmanship. Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully regarding Saucony warranties:
Saucony will accept product returns for 12 months from purchase on shoes and provide you with an exchange, refund or repair where:
• The product is faulty or is not of acceptable quality, or
• The product is not fit for its intended purpose, or
• The product does not match the sample or our description; and
• You can present your receipt or other adequate proof of purchase
Saucony does not accept returns for problems as a result of regular wear and tear, or for problems caused by improper use.
Please click here for information on how to return a purchase that you have made on this website.
Yes, we offer express delivery via Australia Post (within Australia only). Note that next day delivery is dependent on the suburb you live in. To check that your suburb qualifies for next day delivery please visit the Australia Post website and refer to the "Express Post - National Network" section, http://auspost.com.au/parcels-mail/delivery-areas.html
If your suburb falls outside the normal network, delivery is not guaranteed in 1-2 working days.
PO Box delivery is not available for express shipping.
This site ships to Australia only. Use the drop-down menu at the top of your screen (click on the flag) to select your country and find out your local shopping options.
All sizes listed on the Saucony Australia website are in US sizes.
Please click here for our Sizing Guide.
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We generally recommend the following guidelines for cleaning footwear:
Cleaning: on a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic.
Drying: Open the shoes fully, remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!)
Conditioning: Recommended treatment depends on the construction and materials of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.